Help
Questions, problems or ideas? Email us at support@postcardtravel.app and we’ll get back to you, usually within a day.
I forgot my password
On the sign-in screen, tap Forgot password? and we’ll email you a link to choose a new one. You can also reset it here.
How do I report a trip, comment, message or person?
Tap Report on the trip, comment, message, snapshot or profile and choose a reason. We review every report, usually within a day. You can also email us.
How do I block someone?
Open their profile and tap Block. You won’t see each other’s trips, comments or snapshots, you’ll stop following each other, and they can’t message you. They aren’t told.
Who can see my trips?
Plans you’re working on are private: only you can see them. When you post a trip, it’s shared with the people you choose. A private profile limits your posts to people you approve.
How do I turn notifications on or off?
In the app, go to Profile → Settings and choose which notifications you get. You can also turn them off in your iPhone’s Settings → Notifications → Postcard.
How do I delete my account?
Go to Profile → Settings → Delete account. Your account and everything in it are removed right away, and this can’t be undone.